1. Introduction
Ply Creative Pty Ltd (ABN to be inserted) ("Ply Creative", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at ply.studio, you consent to the practices described in this policy.
2. What Information We Collect
2.1 Information You Provide
We may collect personal information that you voluntarily provide to us, including:
Your name and business name
Email address
Phone number
Job title or role
Any information submitted through our contact forms or enquiry submissions
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
IP address and approximate geographic location
Browser type and version
Pages visited and time spent on those pages
Referring URLs
Device type and operating system
This information is collected through cookies and similar tracking technologies (see Section 6).
2.3 Information from Third Parties
We may receive information about you from third-party platforms such as social media networks (e.g. LinkedIn, Meta/Facebook) if you interact with our content or advertisements on those platforms.
3. How We Use Your Information
We collect and use personal information for the following purposes:
Responding to your enquiries and communicating with you about our services
Sending marketing communications, including newsletters, updates, and information about our branding and design services (where you have consented or it is otherwise permitted)
Improving and optimising our website and user experience
Analysing website traffic and marketing campaign performance
Complying with our legal obligations
We will not use your personal information for any purpose that is unrelated to the above without first seeking your consent.
4. Marketing Communications
If you have provided us with your contact details, we may send you marketing communications about our services. You can opt out of receiving marketing communications at any time by:
Clicking the "unsubscribe" link in any marketing email
Contacting us directly at hello@ply.studio
We comply with the Spam Act 2003 (Cth) and will not send unsolicited commercial electronic messages.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
Service providers who assist us in operating our website and delivering our services (such as email marketing platforms, CRM tools, and analytics providers), who are obligated to keep your information confidential
Meta (Facebook/Instagram) and Google for the purpose of targeted advertising and analytics, subject to their respective privacy policies
Professional advisors (such as lawyers or accountants) where necessary
Regulatory or government authorities where required by law
Where we disclose personal information to third-party service providers, we take reasonable steps to ensure they handle that information in accordance with the APPs.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our site is used. Cookies we may use include:
Essential cookies: Required for the website to function properly
Analytics cookies: Used to understand traffic patterns and user behaviour (e.g. Google Analytics)
Marketing cookies: Used to deliver relevant advertising and track campaign performance (e.g. Meta Pixel)
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
7. Data Storage and Security
Your personal information is stored on secure servers, which may be located in Australia or overseas (including the United States, where third-party platforms such as Google and Meta operate). We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
While we implement appropriate security measures, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
8. Retention of Information
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
9. Access and Correction
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date. To make such a request, please contact us at hello@ply.studio . We will respond within a reasonable timeframe and in accordance with the APPs.
There is no charge for making an access or correction request. In limited circumstances, we may decline a request as permitted under the Privacy Act, and we will provide written reasons for any such refusal.
10. Complaints
If you believe we have breached the APPs or otherwise mishandled your personal information, please contact us in the first instance at hello@ply.studio. We will investigate your complaint and respond within 30 days.
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website. We encourage you to review this policy periodically.
12. Contact Us
For any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact:
Ply Creative Pty Ltd
Brisbane, Queensland, Australia
Email: hello@ply.studio
Website: ply.studio